01Who this page is for
Consumer complaints in Pune are filed before the District Consumer Commission (claims up to ₹50 lakh) or the State Commission above that, under the Consumer Protection Act, 2019. Court fees are nominal, lawyers are optional (though preparation wins), and remedies include refund, replacement, compensation and litigation costs.
The consumer forum is the rare court built to be fast and cheap for individuals. It rewards documentation over drama: the invoice, the brochure promise, the complaint emails, the expert report. We assemble that record so the Commission sees the deficiency the way you experienced it.
Builder Complaints
Delay, defects and amenity failures — before the Commission or MahaRERA, whichever forum serves your remedy better.
How it works →Banking & Finance
Wrongful charges, failed transactions, loan mis-selling and recovery-agent harassment.
How it works →Insurance Claims
Health and life claim rejections and short-settlements — the largest category of complaints we win.
How it works →Goods & Services
Defective products, deficient services, e-commerce failures and unfair contract terms.
How it works →02The process, step by step
A consumer complaint before the District Commission, Pune runs:
Notice to the company
A documented demand — a surprising share of matters resolve here once a hearing looks real.
2–4 weeksComplaint filed
Complaint with evidence and the modest statutory fee; e-filing available.
Week 1Reply & evidence
The company's version, your rejoinder, and evidence by affidavit.
3–9 monthsArguments & order
Final hearing and order — refund, compensation, costs; appealable to the State Commission.
6–18 months total03Documents required
Checklist — Consumer Complaints
- Invoice / policy / agreement
- The advertisement or brochure promises
- All complaint correspondence and their replies
- Proof of payment
- Expert or service reports on the defect
- Rejection letter (insurance matters)
04Honest timelines
The Act targets disposal within three to five months; Pune's District Commission realistically takes six to eighteen months to a final order. Many matters settle once the company files its reply and sees the record. Limitation is two years from the cause of action — do not sit on a rejection letter.
05Mistakes we see every month
- ✕Endless calls, nothing in writingThe Commission decides on records. Every grievance call should become an email.
- ✕Accepting 'full and final' under protest, without protestSign with the words 'under protest' recorded, or the settlement may bar your claim.
- ✕Missing the two-year limitationTime runs from rejection or deficiency. Condonation exists but is never guaranteed.
- ✕Claiming wild compensation figuresInflated claims shift the forum, raise fees and cost credibility. Claim what you can prove.
06Fees, discussed upfront
Every engagement begins with a written understanding of the fee structure — consultation, drafting, appearances — before any work starts. We will tell you plainly at the first meeting what your matter involves, and you will never see a charge we did not explain.
Adv. Indrajit Dongre
Leads this practice, appearing before Pune's courts since 1998. Assisted by Adv. Vaishnavi Koli and Rushikesh Dige.